This complete website and all its contents text, images and photos is the copyright of Delicious Webdesign Ltd, Company Number: 15774420, and may not be reproduced without our written permission. All rights reserved. Any person or company undertaking the services of Delicious Webdesign Ltd agrees to the terms and conditions as laid out here.

Delicious Webdesign Ltd Terms and Conditions of Business

Definition of our terminology as used within this document:

1. A ‘Project’ is any work undertaken or service provided by Delicious Webdesign Ltd for the Client on their request and as described in our confirmation order email to that Client.
2. A ‘Client’ is a person, persons, business or organisation using any of the services provided by Delicious Webdesign Ltd .
3. ‘Live Mode’ means the date the website is available on the Client’s chosen domain.
4. ‘Domain’ is the website address as specified by the Client.
5. ‘Open Source Software’ is software made freely available to anyone under the GNU General Public License GPL.
6. ‘Hosting’ is a two yealy cost to keep a client’s website activated online.
7. ‘Content’ is both text and images that the Client requires on the website.
8. ‘MB’ stands for megabytes and is a measure of storage space.

Delicious Webdesign Ltd Terms & Conditions

The contract between Delicious Webdesign Ltd and the Client will be on these conditions, to the exclusion of all other terms and conditions. Any variations to these conditions shall have no effect unless agreed in writing.

1. Communication

1. Email & WhatsApp are our main methods of communication; please keep your contact details up to date. We aim to respond within 3 working days.
2. It is the Client’s responsibility to inform us of any change in email address so we always have up to date email contact details. Delicious Webdesign Ltd cannot be held liable in any way relating to communication issues if we are not supplied with a valid email address.
3. Abusive or unreasonable behaviour will not be tolerated. We may restrict communication to email/postal mail or terminate the contract without refund. All telephone and mobile calls are recorded.

2. Payment

1. A 50% non-refundable deposit is required to confirm the start of your project. A further 25% due upon homepage approval, then 25% upon completion.
2. Projects will only be put live once the full payment has been received.
3. Late or missed payments may result in termination of your project without refund unless an alternative plan has been specifically agreed in writing.
4. Additional revisions after second payment can incur extra charges.

3. Client Responsibilities

1. You are responsible for ensuring your website, idea, or business is legal.
2. You must stay in contact during the project. If we cannot reach you after 2 weeks and 3 attempts, we may terminate the project. A fee will apply if you later restart.
3. You are responsible for ensuring any content or images you provide comply with copyright law.

4. Intellectual Property & Images

1. We retain ownership of all website code, design, and content until full payment is received.
2. Once paid, ownership transfers to you, except for:
   • Open Source software, not owned by either party.
   • Third-party licensed software, which must be re-licensed if hosting is transferred.
   • Stock images purchased by us, licensed only for use while hosted with us.
3. If hosting is moved elsewhere, stock images purchased by us will be removed and must be re-purchased by you.

5. Hosting, Domains & Email

1. Hosting Services
   Delicious Webdesign provides website hosting, domain management and related email services for clients who choose to host their website with us. Hosting is provided using managed server infrastructure maintained and administered by Delicious Webdesign and/or our chosen infrastructure providers.
2. Email Storage Allowance
   Unless otherwise agreed in writing, standard hosting packages include up to 1GB of email storage per mailbox. Additional mailbox storage may be available upon request and may incur an additional monthly, annual or biennial charge depending on the level of storage required.

3. Email Sending Limits
   To protect server reputation, reduce the risk of spam abuse and help prevent server IP addresses from being blocked or blacklisted, outgoing email limits may apply. Unless otherwise agreed, each hosted domain is limited to approximately 25 outgoing emails per hour and 75 outgoing emails per day.

   These limits may be adjusted where necessary for security, server stability or email deliverability reasons. Our standard hosting service is not intended for bulk email marketing, mass mailing, mailing lists or high-volume transactional email. Clients requiring these services should use an appropriate third-party email delivery platform.

4. Email Deliverability
   While reasonable measures are taken to maintain good email deliverability and server reputation, Delicious Webdesign cannot guarantee that every email sent from a hosted account will be successfully delivered to the recipient’s inbox.

   Email delivery can be affected by factors outside our control, including recipient mail servers, spam filters, DNS configuration, blacklists, third-party security systems and the content or sending behaviour of individual email accounts.

5. Server Availability and Uptime
   We aim to provide a highly reliable hosting service and take reasonable measures to maintain the availability, security and performance of our hosting infrastructure.

   However, no hosting service can guarantee uninterrupted availability. Delicious Webdesign does not guarantee 100% uptime and will not be responsible for temporary interruptions caused by server maintenance, software updates, hardware failures, network outages, cyber attacks, third-party infrastructure failures or other circumstances outside our reasonable control.

6. Scheduled and Emergency Maintenance
   From time to time, it may be necessary to carry out server maintenance, security updates, software upgrades or other technical work that could temporarily affect access to websites, email accounts or hosting services.

   Where practical, planned maintenance will be carried out in a manner intended to minimise disruption. Emergency maintenance may be undertaken without prior notice where this is necessary to protect the security, stability or integrity of our systems.

7. Hosting and Domain Renewal Periods
   Unless otherwise agreed, website hosting and domain renewals are normally billed on a two-year basis.

   Renewal invoices will be issued prior to the relevant renewal date. It is the client’s responsibility to ensure invoices are paid promptly and that contact and billing details held by Delicious Webdesign remain accurate.

8. Non-Payment and Suspension
   If a hosting, domain or related service invoice remains unpaid after its due date, Delicious Webdesign reserves the right to suspend access to the website, hosting account, email service or other related services until payment has been received.

   Continued non-payment may result in services being terminated. Where a domain name expires as a result of non-payment, Delicious Webdesign cannot guarantee that the domain can subsequently be recovered or renewed.

9. Domain Expiry and Redemption Fees
   Domain registries may impose additional charges where a domain is renewed after its normal expiry date or enters a redemption or recovery period. Any such charges will be payable by the client in addition to our normal renewal or administration charges.

   Delicious Webdesign cannot accept responsibility for the loss of a domain caused by a client’s failure to pay renewal charges when due.

10. Domain Ownership and Registration Details
    Where Delicious Webdesign registers or manages a domain name on behalf of a client, the domain remains subject to the terms, policies and procedures of the relevant domain registrar and registry.

    Clients must provide accurate information where registrant details are required and are responsible for notifying us of any changes to those details.

11. Website and Hosting Transfers
    Clients may request that their website or domain be transferred to another hosting provider. Reasonable assistance can be provided to facilitate the transfer; however, transfer, migration, backup preparation and administration work may incur a fee.

    Any outstanding invoices, hosting charges, domain charges, migration fees or other sums owed to Delicious Webdesign must be settled before transfer assistance is provided.

12. Domain Transfer Codes
    Where applicable, domain transfer information such as EPP/Auth codes, IPS tags or registrar transfer instructions can be supplied once outstanding balances and any applicable transfer or administration fees have been paid.

    Transfer procedures vary between domain extensions and registrars and remain subject to their individual transfer policies.

13. Website Backups for Transfer
    Where technically possible, Delicious Webdesign may provide a backup of the website files and associated database for migration purposes.

    Any backup supplied is provided in its existing technical format. We do not guarantee compatibility with the client’s new hosting provider, server configuration or software environment unless migration services have been specifically purchased from us.

14. Email Transfer and Mailbox Data
    Website hosting transfers do not automatically include migration of existing email accounts, mailboxes or historic email data.

    Where available, email login details or mailbox data may be provided upon request. Migration of email to another provider may incur an additional charge and must be agreed separately.

    Clients are advised to ensure that important emails are backed up before any hosting or email service is cancelled.

15. Third-Party Software and Licences
    Websites hosted or managed by Delicious Webdesign may use premium themes, plugins, extensions, software or other licensed products supplied under licences owned or controlled by Delicious Webdesign.

    These licences are provided for use only while the website remains hosted or managed by us unless otherwise agreed in writing.

16. Removal of Licensed Software Following Transfer
    Where a website is transferred away from Delicious Webdesign, any software licences belonging to Delicious Webdesign may be disconnected, deactivated or removed.

    The client will be responsible for purchasing replacement licences directly from the relevant software provider if they wish to continue using those products after transfer.

17. Proprietary or Specialist Software
    Certain websites may contain scripts, plugins, integrations, management tools, security systems, automation tools or other specialist software developed, purchased or licensed by Delicious Webdesign.

    Where such software remains the intellectual property of Delicious Webdesign or is licensed exclusively for use within our hosting environment, it may be removed or disabled before a website is transferred to another provider.

    Unless specifically agreed otherwise in writing, payment for website design or development does not automatically transfer ownership of Delicious Webdesign’s proprietary tools, reusable code, server-management systems or software licences.

18. CMS and Administrator Access
    For websites hosted and managed by Delicious Webdesign, full server, hosting control panel or CMS administrator access is not normally provided as part of the standard service.

    Where appropriate, clients may be provided with a restricted website account allowing them to manage relevant content. This may include roles such as WordPress Editor, Author, Shop Manager or another role appropriate to the website.

19. Reason for Restricted Administrative Access
    Administrative access may be restricted to help maintain website security, performance, software compatibility and stability.

    Administrator-level access allows users to install or delete plugins, modify themes, change critical configuration settings and make other changes capable of breaking or compromising a website. Delicious Webdesign therefore reserves the right to restrict such access on websites for which we retain responsibility for hosting, maintenance or technical support.

20. Third-Party Developers and Administrators
    Clients must not provide administrator, hosting, FTP/SFTP, database, server or other elevated access to an external developer, agency, contractor or third party without first notifying Delicious Webdesign where we remain responsible for hosting or maintaining the website.

21. Unauthorised Third-Party Changes
    Where a third party is given access without our knowledge or approval, the client accepts responsibility for any resulting security issues, website errors, data loss, software conflicts, malware infections, server resource problems or other technical issues.

    Delicious Webdesign may charge for any investigation or remedial work required as a result of changes made by third parties.

22. Support Following Third-Party Modifications
    Where another developer, agency or third party has materially modified a website, installed software or altered server or website configuration without our agreement, Delicious Webdesign reserves the right to:
    • decline responsibility for resulting faults or compatibility issues;
    • charge separately for investigation and repair work;
    • require problematic software or modifications to be removed;
    • restrict or withdraw technical support; or
    • terminate the hosting service where continued hosting presents a security, stability or operational risk.

23. Hosting Security
    Clients must take reasonable steps to protect login credentials and must not knowingly permit their website, hosting or email service to be used for spam, malware distribution, phishing, illegal activity, excessive resource consumption or any other activity that could adversely affect our servers or other customers.

    Delicious Webdesign reserves the right to temporarily suspend a website, email account or hosting service without prior notice where we reasonably believe that immediate action is required to protect our infrastructure, other clients or the public.

24. Website Security and Software Updates
    Where maintenance services are included within the client’s hosting package, Delicious Webdesign may periodically update WordPress, themes, plugins, server software or other components to maintain security and compatibility.

    While reasonable care will be taken when applying updates, software updates can occasionally result in compatibility issues. Any remedial work falling outside the client’s agreed hosting or maintenance package may be chargeable.

25. Website and Email Backups
    Delicious Webdesign may maintain backups of hosted websites as part of its hosting infrastructure. Backups are primarily maintained for disaster recovery purposes and should not be treated as the client’s only form of data retention.

    Unless specifically agreed otherwise, clients remain responsible for retaining copies of any business-critical data, emails, documents or other information.

26. Hosting Cancellation by the Client
    Clients may request cancellation of their hosting service at any time. However, cancellation does not automatically create an entitlement to a refund for any unused portion of an existing hosting period.

    Where hosting has been purchased or renewed for a two-year term, the associated server capacity, infrastructure, software, administration and service provision are committed for that billing period.

27. No Pro-Rata Refunds on Hosting
    If a client chooses to terminate hosting before the end of a paid hosting period, including where the client:

    • moves the website to another hosting provider;
    • replaces the website with one supplied by another developer;
    • no longer requires the website;
    • closes, sells or changes their business; or
    • voluntarily discontinues the service,

    no partial, pro-rata or retrospective refund will normally be provided for the unused portion of that hosting period.

28. Cancellation Does Not Remove Outstanding Charges
    Cancellation or transfer of a website does not remove the client’s obligation to pay any invoices, charges or fees that became due before the cancellation or transfer request.

29. Termination by Delicious Webdesign
    Delicious Webdesign reserves the right to suspend or terminate hosting where a client materially breaches these Terms and Conditions, repeatedly fails to make payment, misuses the service or causes a security or operational risk.

    Where services are terminated as a result of a breach by the client, payments already made will not normally be refundable.

30. Statutory Rights
    Nothing in this section is intended to exclude, restrict or limit any statutory rights or legal remedies that cannot lawfully be excluded under applicable UK law.

6. SEO & Performance

1. We do not guarantee specific search engine rankings.
2. Ranking may change due to updates, downtime or changes beyond our control.

7. Deadlines

1. We may provide an estimated completion date for website projects but cannot guarantee delivery by a specific date.

8. Portfolio Use

1. We may display your project in our portfolio, website, or social media.
2. If you wish to opt out, this must be agreed in writing before the project begins.
3. We will include a discreet link in your website footer crediting Delicious Webdesign Ltd.
4. We reserve the right to re-register domains and continue to use your website for our portfolio if you lapse your hosting / close your account.

9. Liability

1. We are not responsible for loss of business, sales, or reputation arising from use of our services.
2. Our liability is limited to the total fees paid for the project.
3. We are not responsible for loss, corruption, or damage to files hosted on our servers.
4. We cannot be held liable for third-party issues such as hosting outages, domain registrar failures, or force majeure events.
5. While we may provide advice or opinions on technical, marketing, or business matters outside our core services, this is informal guidance only. We accept no responsibility or liability for any decisions or outcomes resulting from such advice.

10. Terminations & Cancellations

1. Either party may terminate with a 30 days’ written notice. Cancellation will not be accepted within 30 days of renewal.
2. If you fail to make payments, cease communication see 3.2, or breach conduct rules, we may terminate immediately without refund.
3. Transfer to another provider requires 30 days notice and payment of relevant admin fees.

11. Non-Refundable Services and Charges

Certain services, products and charges provided by Delicious Webdesign are non-refundable because they may be provisioned immediately, purchased or supplied through third-party providers, automatically renewed, reserved specifically for the client, or consumed during the delivery of the service.

Non-refundable items include, but are not limited to:

• Domain name registrations and purchases
• Domain name renewals
• Domain transfers where costs have already been incurred
• Website hosting fees and hosting renewals once the applicable service period has commenced
• SSL certificates, software licences and other third-party services purchased or renewed on the client’s behalf
• Website setup, migration, configuration or managed service work that has already been undertaken or completed
• Development, design, maintenance, support or other professional services that have already been completed or partially delivered
• Services cancelled after they have been activated, supplied, completed or used
• Accounts or services suspended or terminated as a result of a breach of these Terms and Conditions or any applicable Acceptable Use Policy
• Chargeback fees, administration charges or costs incurred as a result of disputed or reversed payments
• Promotional, introductory or discounted offers where the relevant offer is stated to be non-refundable

Unless otherwise expressly agreed in writing by Delicious Webdesign, payments made for services that have been supplied, commenced, renewed, provisioned or otherwise committed to are non-refundable.

Any refund offered by Delicious Webdesign will be entirely at our discretion unless the client has a statutory right to a refund under applicable UK law. Nothing within these Terms and Conditions is intended to exclude or restrict any rights that cannot lawfully be excluded

12. Governing Law

1. These Terms & Conditions are governed by the laws of England and Wales.
2. Any disputes will be handled exclusively by the courts of England and Wales.

Intellectual Property IP

The client will not hold Delicious Webdesign Ltd responsible for any infringement of copyright relating to text or images and photographs contained within designs. It is the sole responsibility of the client to ensure that no copyright infringement will occur in the use of their company name. Refunds will not be made in cases of such copyright infringement.

We ensure that we take every precaution to ensure that the designs we use are original and do not infringe upon any existing trademarked design. Should this unlikely event occur then the limit of our liability will be a proportional price related to the website package purchased, i.e. the client will be offered a partial refund related to their initial purchase. Unapproved website designs shall remain the copyright of Delicious Webdesign Ltd and may not be copied, sold, reproduced without the company’s specific written permission.

Delicious Webdesign Ltd reserves the right to reproduce any of its text and artwork, including approved web sites, for promotional purposes.

Payment

Once work is completed by Delicious Webdesign Ltd the full and correct payment as stated in the final invoice must be made and received by Delicious Webdesign Ltd within 7 days of the invoice date. The invoice is normally issued the day the work is completed and signed off.

Normally a 50% non-refundable deposit is required prior to commencement of work. For clients that are unknown and new to Delicious Webdesign Ltd and overseas companies, Delicious Webdesign Ltd reserves the right to invoice with a payable on receipt of the Invoice.

Only in very special circumstances will a smaller deposit be accepted before work commences.

Under the terms of the Late Payment of Commercial Debts Interest Act 1998, Delicious Webdesign Ltd we are entitled to levy interest as well as a fee for late payment compensation on overdue debts. The Late Payment Fee is currently levied at £250.00

Please be aware that, non-payment to the agreed terms will affect your credit rating adversely.

In the event of payments being received for work completed after the 7-day invoice date period, payments will be credited first to late payment charges & next to the unpaid balance. The Client shall be solely responsible for all collection and/or legal fees necessitated by late or defaults of payment.

Delicious Webdesign Ltd reserves the right to put a website live or withhold delivery and transfer ownership of a website or of any work if accounts are not current or overdue invoices are not paid 100% in full.

All grants of any license to use or transfer of ownership of any intellectual property rights under this Agreement are conditioned upon receipt of payment in full which shall be inclusive of any & all outstanding Additional Costs, Taxes, Expenses, & Fees, Charges or the costs of Changes.

Design Process

Clients may request website revisions providing they give clear and concise feedback and that the process converges.

Website Approval

The design process will terminate when the client gives final approval of a website. This will normally be done using the review form or by email.

All liabilities for errors, changes, or alterations become the responsibility of the client, once a design has been approved.

On completion of the design process, the ownership and copyright of the final website are automatically transferred to the client’s name. The client will not have full access to the database/code software unless that is requested and the standard charges are applied.

Credit Checks

Delicious Webdesign Ltd reserves the right to verify the credit rating of any individual person or company using Delicious Webdesign Services. Their Credit information that is discovered could well result in clients being asked to pay the full amount for the work required prior to commencement or they may be required to pay a higher percentage deposit to what was previously decided.

Post-Approval Alterations

After the website or project is completed then further revisions can be made to the website or project and will be charged at a rate of £35 per hour with a minimum of half an hour. The client will be sent an invoice via email once the agreed post-completion revision is completed.

SEO

Delicious Webdesign Ltd aims to increase visitor numbers, search rankings and the website conversion rate but no guarantees can be given to the improvements.