Business Email Questions

New business website email enquiries

Delivering Delicious Websites affordably

Common and Example Email Questions (and replies)


Client: PADI dive centre

Could you give me some idea of pricing as I need to start looking at how much this is going to cost, have started getting quotes, but would obviously rather stick with you on this as you will be looking after it, doing the SEO and hosting it, like everyone we will still have strict budgets to work with I am afraid.

Anyway no immediate hurry, but if you could get me some idea of pricing for hosting, complete design, writing unique content, seo and ongoing costs etc etc so we can get an idea of what we are looking at.

Cheers and speak soon


Ok will give you a pricing estimate by the end of the weekend (latest Monday)

As you know we produce some quality sites and as such wouldn’t like to cut corners and do ‘cheap and nasty’ but think that whatever price we arrange it will be very competitive and know you would get much more value for money out of us than other website designers and hope that you decide to use us instead of going elsewhere.

Would emphasise the need for a holistic approach to this for you and the need to ensure the site looks great and is highly usable and the navigation / accessibility is spot on along with the promotion and SEO of the site.

Would much prefer us to do everything from the beginning to ensure all the site is W3C compliant and is very search engine friendly and the text meets all the requirements for the search engines and is 100% relevant and unique and passes the checks required to be in the appropriate flesch / kincaid readability zone.

So in General this is what I think you need:

New website: Business Premium site (see our Website Packages)

Included as standard:

  • CMS – update it yourself (common pages allow to update yourself)
  • Logo – banner (new logo and banner)
  • Hosting
  • Advanced SEO – every page optimized individually for search engines
  • Webstats
  • Enquiry booking forms
  • W3C standard coding
  • Xhtml / css / php coding
  • Email accounts
  • Setup and training as required
  • Photo gallery

Extra on business premium website

  • Number of pages 100 pages – 110 pages
  • Table diagrams for dive sites / dive boats
  • Multiple dive galleries
  • Online video (embedded and w3c compliant video !)

Content Writing

This will be the difference between a standard / normal site and higher ranked sites as most people employ on site SEO already in your sector

Content would be written by two professionals (one english teacher and one office services company) the text would be unique / relevant / error free / included important keywords and search term relating to the page / topic) the text would also meet Google / Search Engine standards for readability (readability metrics taken) each page will be complimented with relevant images and diagrams where appropriate.

90 pages, including:

  • Every padi course (30 pages) including every specialty
  • Local dive sites and local dive boats (10 pages)
  • Liveaboards (10 pages)
  • Student pages (15 pages)
  • News pages (2 pages)
  • About us (2 pages)
  • About phuket (2 pages)
  • IDC pages (10 pages)
  • Internships (2 pages)
  • Resorts (5 pages)
  • FAQs (3 pages – diving, courses, phuket etc)


Advanced onsite and offsite promotion of the website including adding to directories and general promotion.

This will be a similar program to what we done for Indepth but If we do the content and website build / design the cost will be significantly lower.

You will get a 3 month program with lists of directories / blogs / forums / social media that we have created accounts for and posted on and links created.

We Require

To go forward with a better understanding please acknowledge by assumptions of what you need above and possibly:

Website – start to give us an idea of what type of look you want for your website giving us examples of sites you want yours to be based on / similar to (give multiple examples please)

SEO – Targeted search terms / keywords – whats the most important key search terms / keywords for you?

Content – How much will you want to create / can you create for the site? I think you will need to proof read / accept all our text that we give and possibly add to it if you want to but should like an ‘about us’ ‘our history’ type pages from you.


Would like a website can you briefly tell me what services you can provide to a new client that needs a website and what skills you have within your company.


Services we provide:

  • Basic Business Brochure Websites
  • Content Management
  • Photography Ecommerce websites
  • Search Engine Optimisation – we promote your website to appear higher in the search engines
  • Flash Animated headers for websites
  • E-commerce sites, with sophisticated backend management and reporting tools – paypal  shopping carts.
  • SEO, Search engine marketing, Link building, PPC or Pay per click (Google Adwords)
  • Flyers, Logo design, Stationary design
  • Custom solutions for ecommerce stores (zencart, oscommerce, joomla / virtuemart)
  • Programming,web development and search engine optimization services. We also offer online marketing, Article submissions, Blogging and Virtual assistant services at very competitive rates.
  • Programming CMS tools for websites.
  • Payment Gateway Integration and Shopping cart development and customization for websites.
  • PSD to Html conversion and further integration into the website.
  • Online traffic tools integration in to the website.
  • Email handling and Online chat handling and integration.
  • Data Mining and Data Entry
  • New Online project development and upgrading / redesign of existing projects.
  • PDF conversion and OMR scanning.
  • Video Encoding solutions for on the fly encoding and flash player integration into the existing / new pages.
  • Creating videos for your website.
  • Web page integration and template creation for Magento, Joomla, WordPress, Zencart, Oscommerce.

We have expertise in following tools and technologies:

  • Photoshop / Flash Animation
  • Dreamweaver (X)HTML, CSS, DHTML, Java Script,
  • Microsoft .Net Framework 2.0/3.5, ASP C# .net,, MS SQL 2005/2008, AJAX, and Oracle 8i/9i/10G, Oracle Apps 11i.
  • PHP/ MySQL, PHP Nuke, ColdFusion
  • Open Source CMS like Joomla, Wordpress, Typo3, Drupal
  • Shopping Carts customization Oscommerce, Magento, Zen Cart
  • Mobile Application development for iPhone, Android & Blackberry


Do you need the transfer code (EPP / IPS Tag) key/code to operate/take over my website? Once you have the okay from me what is the first step? Obviously I need access to me emails.


Yes we will need to gain access of the domain from your previous provider or Web Registration Company. This will be the final stage of the project, as until you are 100% happy with the design and build, we will not put the project on your domain name. Instead, we build the project on a test server, so that nothing is launched until it is perfect.

Gaining control over your domain can be done straight away or it can be done lastly, so that you suffer minimal down-time on the website. Otherwise users will land on an “under construction” page, which will do you much more harm that keeping your old site live.

Your email will work until the last moment when we switch the site over to the new site, and then we will provide you with new email login details, so that you can manage your emails once we host your website.


Thanks for the meeting today, really glad that we were put in touch with you and know you will do a good job for our website.

I am happy to go ahead with your suggestions and attempt to better my website to obtains visits. I am not worried about getting to number one on Google all i want to achieve at the moment is a level where i can see visits to my site being made. once i get to this point i can then think about maybe taking it further.

Some history about my website, the company who originally set up my site did me no favours by contacting me to inform me that i should do things to my site to obtain visits as barriers had moved etc etc so I decided to leave them and go elsewhere. on the advice of a colleague i went to another website design company who has the site at the moment. But after a week I still do not know what they intend to do and all answers are very technical and confusing and this is why i decided to look up a web design company myself. You have clearly outlined what you will do and what i need to do and this is all I wanted. As I have mentioned computers are not my thing so i will need some guidance here and there. If this is all acceptable to you please confirm so we can get things moving.


Thanks, it was good speaking with you earlier, and I am happy to confirm that we are able to offer you a great solution to your problem. I recommend that we proceed forward based on a new website, as this will give you what you need to begin improving your search engine rankings.

The break-down of your specific services on individual pages will enable us to target each individual keyword within Google, which will in-turn open your site up to traffic. As soon as the deposit is paid we will commence the website rebuild / graphic design.

We would not build anything until you were 100% satisfied with our proposed designs, and we offer a long-term commitment to all of our clients.

I’m really glad that you have decided to work with us. I can guarantee that we are very “hands-on” when it comes to clients, and should you need any advice / explanations / or general help, do
not hesitate to contact us in the future. We are always approachable and this is why project managers (like me) liaise with you, rather than sales people, because otherwise there is always a difference between what you are offered and what you actually receive.

We are very comfortable with your requirement, and your Goal. We are aware that you wish to earn Google traffic, and this is 100% fine with what I have quoted. I think that you will be impressed with our design, our service, and our aftercare.

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