Here is something from a while ago I found, this is a client’s message they sent to try to get their old website designer to release them and to make them see how badly they have been treated, needless to say the client is now very satisified with their new shiny and efficient website.
Client to Old / Unreliable Website Designers
I am writing to outline my disappointment at your recent actions and prior to that your inability to fulfill the contract I paid a deposit to you for.
I appreciate that supplier relationships where a designer is not able to understand and deliver what a client wants is a possible outcome. It makes sense to end that relationship and that a cost would be due to the client. However, you effectively ended the business relationship in an unreasonable manner.
The issues are as follows:
- You never once managed to understand my brief
- We have not agreed upon a wire frame, a site map or any designs put forward
- Having advised that I needed a completely new site you re-used parts of the old site when I told you not to
- Part of your bill was for webcopy. I rejected the copy that your writer presented and paid my own copywriter this amount.
- You published the proposed website without my approval on two occasions; a website that is totally incomplete and which I am not happy with
- I understand that the copy you published was indexed by Google which has an irreversible impact to my website
- You copied other sites which I referred to as indicators of concept
- I informed you by e-mail that, following the second time I became aware of publication of the proposed website, I would be considering my options as to continuing my business with your website design company
- You took down my site and placed your phone number upon it preventing me from accessing potential business
- I have two witnessed statements from third parties that you defamed my character and claimed treatments with ourselves were unsafe when they phoned the number
- When this was put to the old website hosting company they said they could not condone such behaviour and took remedial action
- When this was put to your hosting company they said you were behaving in a personal and spiteful manner and would take remedial action through the correct channels
In light of the above I will not pursue legal action if you pay me back my deposit for the website within 14 days. Failure to do so will leave me no option but to take legal action.
I did try and call about a week ago and haven’t heard back from you.
I have a few people involved in my business, my friend who looked after my old website, is going to set up some new e mail accounts via the website and feed emails directly to one of the people involved. I’ve also asked him to tweak my contact and prices page to update them. All of which he is happy to do at no charge to me.
Can you send me the hosting codes and passwords he’ll need to access existing site.
Your urgent attention would be appreciated.