Archive for the ‘Our Company’ Category

We are proud to announce that the UK Builders Directory website has now gone live! this website is a Builders and Tradesmen Directory and their  first website visitors have been looking at the site and some Essex Builders are now listed on the directory. This has already resulted in click thru’s to our listed customers websites. If your business is not yet listed on our site, it’s still not too late to be involved! Initially there will be a free entry allowed on the site and going forward for a very modest payment you can have your basic details added to our site under the category of your choice for a full 12 months! We intend promoting this site over the next few months so ensure you speak to us soon, if you wish to have your company details added to our website.

Inclusion on the website is automatic but if you have any questions then feel free to email or call them today to find out more about joining us by speaking to a member of the team

Prior to building the company Delicious Webdesign the owner James worked in IT for nearly 20 years, one of his roles was in Software Configuration Management / Release Management as a Consultant. Knowledge of this and the skills and IT and website awareness that was picked up through his career have benefited Delicious Webdesign’s clients as there is not much James doesn’t know or doesn’t know how to find it out in the IT and the Internet world, attached is a presentation that he gave to senior executives at a major company. Just for interest have a look at this presentation

We strive to give great service to our clients and have a great track records of giving our clients exactly what they want. Despite our best efforts we do come across business owners that are offered different / cheaper website design services from other companies after we agree to complete a website project for them, the following situation happened recently and resulted in a disagreement with us and a previous client, the ‘take-away’ from this is that all of our Essex website design clients must now sign a website work agreement document once we agree terms as it seems a handshake is now not enough it business if the business owner is of dubious moral fibre. The following information is a generalisation of the situation and our attempts at helping the client to come to a satisfactory agreement.

In summary The website owner believes we have done work on his website when he didn’t ‘authorise it’ Due to The website’s owner deciding on us to do the redesign work then changing his mind We haven’t completed or invoiced any work that he initially verbally agreed on (the website redesign) but have simply done ‘essential’ work that is required to make the website work / operate and look correct after we transferred it.

His website was hosted with us from 5th March 2011 to the 24th May 2011 it worked / looked and operated correctly during that time due to the essential work we performed after the transfer otherwise the website navigation (buttons to other pages) wouldn’t work and the contact form wouldn’t send emails to him. See Image 1 for a view of the corrupted site.

Despite repeatedly stating and explaining this essential work to the website owner in great detail The website’s owner had difficulty understanding this essential work (despite showing him a screenshot of the corrupted display) and his website transfer,

It’s worth noting that his previous website company have complained to us that the client verbally threatened them leaving them frightened. This was concerning his unpaid outstanding payments, which is still owing to the previous website company over the website owner’s ‘website hosting’ that he refused to pay. I also have found the clients demeanour threatening he is aggressive and uses of the phrase ‘suffer the consequences’ inferring that he always gets what he wants. I have experienced this phrase from him when I spoke to him in person, on the phone and in his letter on the 14^th June 2011.

At our initial meeting the website owner approved the website transfer and associated tasks with this process verbally on the 2nd March 2011.During this meeting I showed him our charges by directing him to a list and to a page on the website that clearly states our charges. (See printout Reference 1). The website’s owner viewed the sheet and the website page but declined to take the ‘website charges’ sheet when offered to him on the 2nd March 2011.

The transfer tasks were confirmed by ourselves to the website’s owner in an email on the 5th March 2011 (reference attached email 1) Where we told him his previous website design company had failed to supply the correct files to allow us to correctly transfer the site and get it working correctly. The website’s owner did not instruct us not to stop these transfer tasks at any point.

Further emails to his previous Essex website design company failed to get a response and a telephone call to them confirmed that they couldn’t supply the correct files to enable the website to work on our servers after transfer. This resulted in his website being transferred but visually and operationally incorrect (reference image 1) the resulting website had duplicated navigation / banner.

In an email received from his previous website design company  (Reference email 2) It acknowledges there was an issue with the supplied website code and acknowledges we had to resolve these issues.

The transfer work required to fix the corrupted website was indicated to the client on the 5th March 2011 (email 1) and we confirmed via email that the work had been completed to fix the corrupted navigation. Further confirmation of these transfer tasks and another email was sent to the client on the 10th May 2011.

To give some measure of the lengths we have gone to help The website’s owner with his multiple questions and setup problems concerning his email / website hosting / transfer and website redesign project we have recorded a total of 37 emails to him, all of these are available for inspection to demonstrate the quality of our support and the integrity and transparency of the processes.

We are a web design and technology business, established in Thurrock and now looking after businesses and individuals across the whole UK and the whole world, from sole traders to International companies. Delicious Webdesign specialises in domain names, web hosting, website design and maintenance, search engine optimisation, logo design, PPC Campaign management with other services offered too.

For a new start-up on a small budget wanting to test the water and build their own website: Your own home on the Web – domain name, web hosting, great email a professionally designed 4 page website, an easy-to-use website design package. All for a one off fee of £400. There is no minimum contract, just £45 per year (current rates) for hosting in the second and subsequent years.

We are the first place you want to visit for a business wanting their website professionally designed from scratch, or upgraded from a basic self-built one or for a small business wanting to put together their own domain name and hosting package, our prices are competitive.

Sometimes even thought the client is 100% positive they want to proceed with a new website their self-doubt creeps in and they think they are not good enough to work for themselves, here are some conversations that I took part in that demonstrate how a client can go from keen to doubtful about their own abilities to run their own business.

1  Keen I would like to thank you for your time on Tuesday, in which you explained how your company works, along with how you would design my website and thanks for your email, in which you answered my concerns regarding a website. I would like to work with you, as you know what it is I want and need from a website. I do have a slight concern about about the cost, so was therefore wondering about taking out the lower priced package. I realise the blog and a couple of thongs will have to go including the blog, but I feel if at all possible they can be added at a later date if the site is successful.

2 Doubtful Sorry for the delay in replying after working out my finances – as a workshop is costing a lot more than I anticipated – I am going to have to reduce my budget to be spent on a  website.

I hope you don’t feel I am messing you around, but I would really like to work with you if you are able to do anything within my price range. I liked your enthusiasm, and the fact you sat with me for a long time finding out about me and what I like. If you feel you are able to help me on a more limited budget I would be delighted to hear from you.

3  Happy to work for someone elseI am sorry to say, after all the mucking around I will no longer be using your services to set up a web page / website.  I am being delusional by thinking my work is good enough that people would want my services, coupled with a lack of support from nearest and dearest, makes me think I am wasting my time.  I would really like to thank you for your patience and time, while I have been so undecided. I would not hesitate to recommend you to anyone.  I am sorry to say, i will not be using Delicious Webdesign. I liked your ideas for my site, but just feel, at this moment in time it was too big for what I want. I am not happy with the idea of buying images to showcase my site, as I feel it is not a proper representation of my work. If in the future, i feel I would like something bigger and better, I would not hesitate to contact you as your company and your presentation were great. Once again thanks.

Reading the above its hard to believe the same person made all three statements, it goes to show that it is ‘hard’ to step out on your own and start your own business but like a lot of things the first step is the hardest. Human Nature makes it hard for us to ‘take a risk’ but sometimes you just need to step into the unknown and trust professionals that have good experience with new businesses like website design companies, and accountants.

We have now been selected by two different companies to take over their clients when they have decided to move on from their website design business, this is an indication of how well Delicious Webdesign in regarding in the web design community, the following is a sample email we sent to clients of a website design company who have been selected to be ‘looked after’ by us.

As you are probably aware your old website design / hosting company has decided to stop operating and is now going to concentrate on other ventures and they have chosen us to look after your website hosting and support.

Additionally you will be reassured to know that we are a full featured website design company that can tackle any website task from redesigns / new websites / graphical design (logos & flyers) / marketing / search engine optimisation (SEO) and online advertising (PPC) and marketing (SEM).

We can offer you a quick and easy transfer from your old web company to to us at Delicious Webdesign, we can get your whole site and email accounts transferred quickly and easily.

The process is simple and painless and will only cost you £45 this will be your years hosting fee, so you will get a full years hosting from the date we do your transfer. We can then perform any site updates you may want or need, we are capable and experienced in all aspects of website design including SEO (search engine optimisation).

You can pay the yearly hosting fee of £45 via any of the methods below, if you want us to change things on the site you can give us a full list and we will confirm the changes are viable and will give you a quote and we sometimes suggest other changes / improvements that you may have spotted. Website updates are performed on an hourly rate of £30 per hour and you will be glad to know we are quick and efficient at these. We have already got the source code of your website to enable us to start any work immediately.

Things to bear in mind
you will need to re-setup your email (if you use outlook / windows live mail / mail) full instructions will be given, to access your email online you will be given a website address where you can access your email.

The transfer may take a day or two to begin and your site maybe down for a few minutes during the swap over. Once you have paid us the hosting fee and confirm this by email we can continue the transfer process.

Our wide client base covers many disciplines, from scuba diving to children’s clothes, from beauticians to electricians. Our portfolio varies across many sectors. Including many new start-up companies to national and international companies. The service is the same no matter their size or reputation, our service keeps them coming back time and again.

testimonials

We see a really healthy return of business by our existing clients, here is a snapshot
of some of their kind words about the service we provide at Delicious Webdesign.

“we would have no hesitation recommending Delicious Webdesign’s services to any business as their expertise was invaluable and their promises kept”

“been working on our websites for a number of years, and has produced some fantastic results.”

“we have great animations, a colourful website with lots for the young visitor to do, and most important of all, an excellent advert for the book.”

“proud owner of an easy to manage website and one I am proud to direct friendsand possible customers towards. Thanks again guys you did a marvellous job.”

This is just a small selection from our clients, many more are available on our website.

Website case studies

Johns Brickwork

Re-design of website for a Building company to give them a more professional image.

The website has been designed so the client can update it himself via a custom CMS admin panel. The website now displays all the various services that they provide. We have also produced various
leaflets and banners for this client as a direct result of how the new website design looked – so all company branding had to be updated – as the client loved the overall theme so much!

Essex Properties

Brand new website for an Estate Agency

The clients wanted a clean professional website that they can upload all of their properties via an admin panel, so people could search for properties as soon as they became available. All of the properties listed on the site have search engine friendly URLs. – so properties will appear on google ranked highly.

Marquee Hire Directory

Create full CMS / Database driven Marquee and Event hire directory website for listing companies in their particular sector and area with images.

The website had to be easily updated by the client and had to showcase each company to its maximum potential. The website was built to be search engine friendly.
Each companies page is fully optimised for search engines.

Delicious Webdesign offer a wide array of SEO, website & graphic design services, which are all complete in-house ensuring you of a quick and timely turnaround on your project. Our services include the following:

• Website Design & Promotion
• Web Development (with full database support)
• E-Commerce Solutions
• Search Engine Optimisation (SEO)
• Blog Design and updates
• Website Maintenance
• Flash web design, inc. banners & interactive work.
• Website Hosting and Domain Registration
• High Impact Visual Presentations
• Graphic Design For Print
• Logos/Corporate ID/Branding, Newspapers, Magazines, Leaflets, Stationery, Brochures, Large Format Display & Exhibition Stands/Banners.

Delicious Webdesign can offer you everything from the one point of contact. Our staff have many years experience in not only traditional graphic design, but also in modern web/database skills. We also work with a close network of experienced designers/coders/print specialists to ensure all our clients deadline & budget is met. This means we can promise to deliver all your marketing and promotional needs to you at ease,
from the one main point of contact.

We work with clients all over Essex and the  UK (including some International companies), building great new working partnerships, that ensures our clients keep on coming back time and again. We gain a lot of our new work from referrals from our existing client base. This is the best compliment we can get, as it shows our commitment to always offering our clients the best service at all times.Rest assured that all your design and website needs are being met by our team, ensuring you of a professional service, all local on your doorstep.